Terms & Conditions
Hello and thank you for visiting Smart Copier Solutions. We provide a variety of photocopier machines and other photocopier solutions. You agree to comply with and be bounded by the following terms and conditions while using our products and services:
- It is important to understand that all products offered by Smart Copier Solutions are accompanied by the original manufacturer’s warranty.
- Please keep in mind that some of the photographs on our website have been digitally edited or collected from other websites. As a result, the color, size, and texture of the goods you receive may differ from the images on our website.
- We also want to inform you that our monitoring team can close your order if they find any suspicious activity.
- Before making a purchase on our website, please read and accept these terms and conditions. You agree to accept and abide by these terms and conditions by making an order with Smart Copier Solutions.
Check for stock availability before selecting a product and before making any payment. You may pay online with the SSLCOMMERZ digital payment channel.
Order Processing Time:
When you order something from our website, our team will process it within 48-72 hours. The order won’t be processed on weekends and government holidays. Smart Copier Solutions reserves the right to cancel your order for any valid reason.
Service Request Process: To request service, please contact our customer support team at +8801716354319. We will respond to your request between 10 am to 7 pm except for govt holidays. Our team will assist you in troubleshooting the issue and, if necessary, schedule a service appointment with one of our technicians.
Service Resolution: Our technicians will diagnose the issue and provide a resolution within a reasonable time frame. If the issue cannot be resolved on-site, the product may be taken to our service center for repair. We will make every effort to resolve the issue as quickly as possible and keep you informed of the progress.
Maintenance Services: To ensure the longevity and optimal performance of your photocopier or printer, we offer optional maintenance services, including regularly scheduled maintenance, preventive maintenance, and on-site repair services. Please contact our customer support team for more information on these services.
Warranty Coverage: All of our products come with a 1-year warranty, covering any defects in materials or workmanship. The warranty begins on the date of purchase and is valid for a period of 1 year. Please keep your purchase receipt safe as it will be required for any warranty claims.
Physical Damage Policy: You will not be eligible for any warranty or refund claims if the product has been damaged for improper usage such as inappropriate installation, burn & broken, parts tempering, liquid damage, etc.
With respect to your input, we are constantly striving to improve our services and after-sales service. We appreciate your feedback and recommendations, which may be sent to us via our website, email, or by calling our customer service staff. We also keep in touch with our customers by phone in case they want assistance.
Limitation of Liability:
Smart Copier Solutions accepts no responsibility for any direct or indirect losses resulting from the use or inability to utilize our goods or services. This includes, but is not limited to, profit loss, business disruption, and any other monetary loss.
Changes to Terms and Conditions:
Smart Copier Solutions reserves the right, at any time and without notice, to amend these terms and conditions. It is the customer’s responsibility to check these terms and conditions for modifications on a regular basis. Your continued use of our products or services following the implementation of any modifications to these terms and conditions implies acceptance of those changes.
Thank you for choosing Smart Copier Solutions. We look forward to providing you with the best possible service.
If you have any questions regarding these terms & conditions, we highly encourage you to contact us.