1. Agreement to Terms

1.1  Welcome to Smart Copier Solutions! By accessing and using the Smart Copier Solutions website (https://smartcopiersolutions.com/) and any related applications (collectively referred to as “the Site”), you acknowledge and agree to be bound by the following Terms and Conditions. These Terms and Conditions create a legally binding agreement between you and Smart Copier Solutions, located at Sheba Nurjahan Eycon Center (4th Floor), 60 Purana Paltan, Dhaka-1000, Bangladesh (referred to as “we” or “us”). Your continued use of the Site implies your acceptance of these Terms and Conditions.

The Site offers a range of services to its users. By accessing the Site and/or using the provided services, you acknowledge that you have read, understood, and agreed to comply with all of the Terms and Conditions outlined here.

If you do not agree with any part of these Terms and Conditions, it is advised that you refrain from using the Site and its services, and discontinue your access immediately. We recommend that you retain a printed copy of these Terms and Conditions for your future reference

1.2  The additional policies stated in Section 1.7 below, along with any supplementary terms and conditions or documents that may be published on the Site periodically, are explicitly incorporated by reference into these Terms and Conditions. 

1.3  We reserve the right to modify these Terms and Conditions at any time. The revised version of the Terms and Conditions will be identified by an updated “Revised” date and will become effective as soon as it is made available. It is your responsibility to regularly review these Terms and Conditions in order to stay informed about any updates. By continuing to use the Site, you indicate your acceptance of any changes made to the Terms and Conditions.

1.4 In order to accommodate changes to our products, meet the evolving needs of our users, and align with our business priorities, we reserve the right to periodically update or modify the Site. 

1.5 Our Site is specifically intended for individuals residing in Bangladesh. The information presented on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would violate any laws or regulations or require us to comply with any registration requirements in that jurisdiction or country.  

1.6 The Site is designed for users who are 18 years of age or older. If you are under the age of 18, you are prohibited from registering for the Site or using the Services without parental permission.

1.7 In addition to these Terms and Conditions, there are other policies that govern your use of the Site, including:

Our Privacy Notice: You can find our Privacy Notice at  Privacy Notice. It outlines how we handle the personal data we collect from you or that you provide to us. By using the Site, you acknowledge and consent to the processing of your personal data as described in the Privacy Notice. You also warrant that all data provided by you is accurate.

Our Cookie Policy: Our Cookie Policy provides information about the cookies used on the Site. You can access our Cookie Policy at Cookie Policy.

Please take the time to review these additional policies as they form an integral part of your use of the Site.

2. Acceptable Use

2.1 Your access to and use of the Site are limited to the purposes for which we have made the site and our services available. Any use of the Site for purposes other than those expressly authorized by us is strictly prohibited. The Site may not be utilized for any commercial endeavors unless they have been specifically endorsed or approved by us. 

2.2 As a user of this Site, you agree to adhere to the following guidelines and not engage in the following activities:

• You must not systematically retrieve data or content from the Site to compile a database or directory without our written permission.
• You must not make unauthorized use of the Site, including collecting usernames or email addresses to send unsolicited emails or creating user accounts under false pretenses.
• You must not use the Site to advertise or sell goods and services.
• You must not engage in any automated use of the system, such as employing scripts to send comments or messages or utilizing data mining, robots, or similar tools for data extraction.
• You must not misuse our support services or submit false reports of abuse or misconduct.
• You must not attempt to impersonate another user or person or use another user’s username.
• You must not sell or transfer your profile.
• You must not use any information obtained from the Site to harass, abuse, or harm another person.
• You must not use the Site or its content to compete with us or create a revenue-generating endeavor or commercial enterprise.
• You must not decipher, decompile, disassemble, or reverse engineer any of the software comprising the Site.
• You must not attempt to access any portions of the Site that are restricted from your access.
• You must not harass, annoy, intimidate, or threaten any of our employees, agents, or other users.
• You must not delete the copyright or proprietary rights notice from any content.
• You must not copy or adapt the Site’s software, including Flash, PHP, HTML, JavaScript, or other code.
• You must not upload or transmit viruses, Trojan horses, or any other materials that interfere with the uninterrupted use and enjoyment of the Site by others, or any material that acts as an information collection or transmission mechanism.
• You must not use, launch, or engage in any automated use of the system, such as employing scripts to send comments or messages, robots, scrapers, offline readers, or similar tools for data gathering and extraction.
• You must not disparage, tarnish, or harm us or the Site, as determined in our opinion.
• You must use the Site in compliance with applicable laws and regulations.
• You must not threaten users with negative feedback or offer services solely to provide positive feedback to users.
• You must not misrepresent your experience, skills, or information about yourself.
• You must not advertise products or services not authorized by us.
• You must not falsely imply a relationship with us or any other company with whom you do not have a genuine relationship.

3. Information you provide to us

3.1 By using the Site, you acknowledge and confirm the following:

(a) The registration information you provide during sign-up will be accurate, current, and complete, and it pertains to you personally and not to any third party.

(b) You will ensure the accuracy of the information you provide and promptly update it whenever necessary.

(c) You will maintain the confidentiality of your password and will be held responsible for any use of your password and account.

(d) You possess the legal capacity to enter into these Terms and Conditions, and you agree to abide by them.

(e) You are of legal age in your jurisdiction of residence, or if you are a minor, you have obtained parental permission to use the Site.

If you become aware or suspect that someone other than yourself has knowledge of your user information, such as your identification code or username, and/or password, you must promptly inform us by contacting us at smartcopierbd@gmail.com.

3.2 In the event that you furnish any information that is found to be false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account. Additionally, if we deem your chosen username to be inappropriate, we may modify or remove it.     

4. Content provided by you

4.1 You may have the opportunity to post content or provide feedback to us on the Site (User Content). You acknowledge and agree that other users on the Site may view your User Content and identify the source of the content.

4.2 By posting User Content, including reviews or interacting with other users on the Site, you must adhere to our Acceptable Use Policy.

4.3 You guarantee that any User Content complies with our Acceptable Use Policy, and you will be held liable and indemnify us for any breach of this guarantee. This means you are responsible for any loss or damage we may incur as a result of your breach.

4.4 We reserve the right to remove any User Content that, in our opinion, violates the Acceptable Use Policy.

4.5 We are not responsible for and assume no liability for any User Content, including any content that contains inaccurate information or is defamatory, or for any loss of User Content. We have no obligation to screen, edit, or monitor User Content, but we retain the right to remove, screen, and/or edit User Content without prior notice at any time. User Content has not been verified or endorsed by us, and the views expressed by other users on the Site do not necessarily reflect our views or values.

4.6 If you have any complaints regarding User Content uploaded by other users, please contact us at smartcopierbd@gmail.com

5. Our content

5.1 Unless otherwise stated, all content on the Site and Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (referred to as Our Content), is either owned or licensed to us and is protected by copyright and trademark laws.

5.2 Except as expressly permitted in these Terms and Conditions, no part of the Site, Services, or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

5.3 Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and Our Content. You may download or print a copy of any portion of the Content to which you have proper access, solely for your personal, non-commercial use.

5.4 You are prohibited from (a) attempting to gain unauthorized access to the Site or any networks, servers, or computer systems connected to the Site, and/or (b) making any modifications, adaptations, additions, or enhancements to the Site or Our Content, including altering the paper or digital copies you may have downloaded, except for the purposes of error correction.

5.5 We will (a) prepare the Site and Our Content with reasonable skill and care, and (b) employ industry-standard virus detection software to prevent the uploading of content containing viruses to the Site.

5.6 The content on the Site is provided for general information purposes only. It should not be relied upon as advice. Before taking any action based on the content on the Site, you should seek professional or specialist advice.

5.7 While we make reasonable efforts to update the information on our site, we provide no representations, warranties, or guarantees, whether expressed or implied, regarding the accuracy, completeness, or timeliness of Our Content on the Site.

6. Site Management

6.1 We retain the right, at our sole discretion, to:

(1) Monitor the Site for violations of these Terms and Conditions.

(2) Take appropriate legal action against individuals who violate applicable laws or these Terms and Conditions.

(3) Refuse, restrict, or disable access to or availability of any of your contributions, to the extent technologically feasible.

(4) Remove or disable files and content that are excessively large or place an undue burden on our systems.

(5) Manage the Site in a manner that safeguards our rights and property and ensures the proper functioning of the Site and Services.

6.2 We cannot guarantee that the Site will be secure or free from bugs or viruses.

6.3 It is your responsibility to configure your information technology, computer programs, and platform to access the Site. You should also use your own virus protection software to safeguard your system.

7. Modifications to and Availability of the Site

7.1 We retain the right, at our sole discretion and without notice, to change, modify, or remove the contents of the Site for any reason. We may also modify or discontinue all or part of the Services without notice.

7.2 We cannot guarantee uninterrupted availability of the Site and Services. We may encounter hardware, software, or other issues, or need to perform maintenance, resulting in interruptions, delays, or errors. You acknowledge that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance. We are not obligated to maintain or support the Site or Services or provide any corrections, updates, or releases.

7.3 The Site may contain information that includes typographical errors, inaccuracies, or omissions related to the Services, such as descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information without prior notice.

8. Disclaimer/Limitation of Liability

8.1 The Site and Services are provided on an “as-is” and “as available” basis. Your use of the Site and/or Services is at your sole risk, except as expressly stated in these Terms and Conditions. To the fullest extent permitted by applicable law, all warranties, terms, conditions, and undertakings, whether express or implied (including warranties of satisfactory quality, fitness for a particular purpose, and non-infringement), are excluded in connection with the Site and Services.

We do not make any warranties or representations about the accuracy or completeness of the Site’s content, and we are not liable for any (1) errors or omissions in content, (2) unauthorized access to or use of our servers, personal information, or financial information, (3) interruption or cessation of transmission to or from the site or services, or (4) bugs, viruses, Trojan horses, or similar harmful elements transmitted by third parties through the site. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.

8.2 Our responsibility for loss or damage suffered by you:

If you are a consumer or a business user:

• We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and liability for fraud or fraudulent misrepresentation.
• If we fail to comply with these Terms and Conditions, we will be responsible for the foreseeable loss or damage you suffer as a result of our breach of these Terms and Conditions. However, we would not be responsible for any loss or damage that was not foreseeable at the time you started using the Site/Services.

If you are a consumer user:

• Please note that our Site is intended for domestic and private use only. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from your use of the Site for any commercial or business purposes.
• If defective digital content we have supplied damages your device or digital content, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or provide you with compensation. However, we will not be liable for damage that could have been avoided by following our advice to apply an offered update free of charge or for damage caused by your failure to follow installation instructions correctly or to meet the minimum system requirements advised by us.
• Your legal rights regarding faulty goods or goods not as described are not affected by these Terms and Conditions. You can seek advice about your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.

9. Terms and Termination

9.1 These Terms and Conditions will remain in effect as long as you use the Site or Services or are a user of the Site, as applicable. You have the right to terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at smartcopierbd@gmail.com.

9.2 We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the Site and Services (including blocking certain IP addresses) to any person for any reason. This includes, but is not limited to, instances of breach of any representation, warranty, or covenant contained in these Terms and Conditions, or violation of any applicable law or regulation.

If we determine, at our sole discretion, that your use of the Site/Services violates these Terms and Conditions or any applicable law or regulation, we may terminate your use or participation in the Site and Services, delete your profile, and remove any content or information you posted, without warning.

9.3 In the event of termination or suspension of your account for any reason stated in this Section 9, you are prohibited from registering and creating a new account under your name, a false name, or the name of any third party, even if you are acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including civil, criminal, and injunctive remedies.

10. General

10.1 By visiting the Site, sending us emails, or completing online forms, you are engaging in electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications provided to you electronically, via email, or on the Site, satisfy any legal requirement that such communication be in writing.

You also agree to the use of electronic signatures, contracts, orders, and other records, as well as electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Site. By doing so, you waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that necessitate an original signature, the delivery or retention of non-electronic records, or the use of non-electronic means for payments or granting credits.

10.2 These Terms and Conditions, along with any posted policies or operating rules on the Site relating to the Services, constitute the entire agreement and understanding between you and us.

10.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not be considered a waiver of such right or provision.

10.4 We have the right to assign any or all of our rights and obligations to others at any time.

10.5 We shall not be held responsible or liable for any loss, damage, delay, or failure to act caused by any event or circumstance beyond our reasonable control.

10.6 If any provision or part of a provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, that provision or part shall be considered separate from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.

10.7 These Terms and Conditions and the use of the Site or Services do not create a joint venture, partnership, employment, or agency relationship between you and us.

10.8 For consumer users only: If you have any complaints or wish to raise a dispute regarding these Terms and Conditions or the Site, please follow this link: Complaint Box Link.

10.9 A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) to enforce any term of these Terms and Conditions.

10.10 To resolve a complaint regarding the Services or to obtain further information about their use, please contact us by email at smartcopierbd@gmail.com or by mail at the following address:

11. Other Policy

11.1 Warranty Policy

11.2 Return and Refund Policy

Head Office:

Smart Copier Solutions

Sheba Nurjahan Eycon Center (4th Floor), 60 Purana Paltan, Dhaka-1000, Bangladesh

Email: smartcopierbd@gmail.com

+8801716354319, +8801713289544

Disclaimer:

• It is important to understand that all products offered by Smart Copier Solutions are accompanied by the original manufacturer’s warranty.
• Please keep in mind that some of the photographs on our website have been digitally edited or collected from other websites. As a result, the color, size, and texture of the goods you receive may differ from the images on our website.
• We also want to inform you that our monitoring team can close your order if they find any suspicious activity.
• Before making a purchase on our website, please read and accept these terms and conditions. You agree to accept and abide by these terms and conditions by making an order with Smart Copier Solutions.

Payment Terms:

Check for stock availability before selecting a product and before making any payment. You may pay online with the SSLCOMMERZ digital payment channel.

Before checking out with your order, you must pay a 5% advance of the total retail price of the product you are buying.

Order Processing Time:

When you order something from our website, our team will process it within 48-72 hours. The order won’t be processed on weekends and government holidays. Smart Copier Solutions reserves the right to cancel your order for any valid reason.

After-sales service:

Service Request Process: To request service, please contact our customer support team at +8801716354319. We will respond to your request between 10 am to 7 pm except for govt holidays. Our team will assist you in troubleshooting the issue and, if necessary, schedule a service appointment with one of our technicians.

Service Resolution: Our technicians will diagnose the issue and provide a resolution within a reasonable time frame. If the issue cannot be resolved on-site, the product may be taken to our service center for repair. We will make every effort to resolve the issue as quickly as possible and keep you informed of the progress.

Maintenance Services: To ensure the longevity and optimal performance of your photocopier or printer, we offer optional maintenance services, including regularly scheduled maintenance, preventive maintenance, and on-site repair services. Please contact our customer support team for more information on these services.

Warranty Coverage: All of our products come with a 1-year warranty, covering any defects in materials or workmanship. The warranty begins on the date of purchase and is valid for a period of 1 year. Please keep your purchase receipt safe as it will be required for any warranty claims.

Physical Damage Policy: You will not be eligible for any warranty or refund claims if the product has been damaged for improper usage such as inappropriate installation, burn & broken, parts tempering, liquid damage, etc.

Customer Feedback:

With respect to your input, we are constantly striving to improve our services and after-sales service. We appreciate your feedback and recommendations, which may be sent to us via our website, email, or by calling our customer service staff. We also keep in touch with our customers by phone in case they want assistance.

Limitation of Liability:

Smart Copier Solutions accepts no responsibility for any direct or indirect losses resulting from the use or inability to utilize our goods or services. This includes but is not limited to, profit loss, business disruption, and any other monetary loss.

Changes to Terms and Conditions:

Smart Copier Solutions reserves the right, at any time and without notice, to amend these terms and conditions. It is the customer’s responsibility to check these terms and conditions for modifications on a regular basis. Your continued use of our products or services following the implementation of any modifications to these terms and conditions implies acceptance of those changes.

Thank you for choosing Smart Copier Solutions. We look forward to providing you with the best possible service.

If you have any questions regarding these terms & conditions, we highly encourage you to contact us.